Guides
Straight answers on getting paid.
10 guides, each with a short answer, steps, templates and official Australian sources.
How do I chase an overdue invoice in Australia?
Start friendly and get firmer on a set timetable: a polite reminder the day it falls overdue, a phone call around day 7, a firmer email at...
What should a payment reminder email say?
A good payment reminder is short: the invoice number, amount, original due date, how to pay, a copy of the invoice attached, and an easy...
What goes in a letter of demand in Australia?
A letter of demand is a formal written request for payment sent after reminders have failed. It sets out who owes what and why, the amount,...
Can I charge interest on overdue invoices in Australia?
Generally you can charge interest on a late invoice if your customer agreed to it in your contract or terms of trade before the work was...
How long can a business take to pay an invoice in Australia?
There is no single legal deadline for most business invoices. The payment due date is whatever you agreed in your contract or terms of...
Where do I make a small claim for an unpaid invoice in NSW, Victoria or Queensland?
In NSW, unpaid invoice claims up to $20,000 go to the Small Claims Division of the Local Court. In Victoria, businesses can apply to VCAT...
What should I do if a client who owes me money goes into liquidation?
Stop chasing the customer directly. If a company is in liquidation or administration, contact the appointed liquidator or administrator,...
How do I write payment terms that get me paid on time?
Good payment terms say exactly when payment is due (a date, not just '30 days'), how to pay, whether deposits or progress payments apply,...
How do I write off a bad debt and claim back GST in Australia?
If a debt is genuinely bad and was previously included in your assessable income, you may be able to claim a deduction once you write it...
Should I use a debt collection agency for an unpaid invoice?
A collection agency can make sense when reminders, calls and a final notice have failed and the amount is worth the cost. business.gov.au...